Understanding sales practices
Door-to-door and telemarketing sales rules
Learn about your rights when dealing with door-to-door and telephone salespeople and how to avoid being scammed.
Rules telemarketers must follow
You have rights in telemarketing sales. Find out the rules that apply to these types of businesses and what you can do if they contact you.
Buying on lay-by
A lay by can be a convenient option. Find out what rights and responsibilities you have if you enter into a lay-by agreement with a business.
Differences between advertised and displayed prices
Businesses shouldn’t display more than 1 price for any item. Find out what happens to multiple-priced items and how a store can correct a price.
Price advertised is not the full price
Businesses must be upfront about the full cost of buying their goods or services. Find out how they must set out any partial or component costs.
Getting products and services you did not request
You don’t have to pay for goods and services that you didn’t buy or order. Find out the laws about unsolicited goods or services.
Getting receipts and bills
Always get proof of transaction for anything you buy from a business. Find out what types are available, what they should say and when to get them.
Rules if you don't collect your goods
Don’t forget to collect goods you leave with a business. Find out how long they must hold onto your goods, and what they can do after this time.
Dark patterns—tricks to make you spend more online
Know the tactics businesses may use to trick you into spending more money or giving your unnecessary personal data online to help protect yourself when buying goods and services online.